Data Protection
Learn how PT. Solid Gold Berjangka manages, uses, and protects your information.
11 min read
Your privacy is important to us, and we take our responsibility to protect your Personal Data seriously.
This Privacy Policy explains how PT Solid Gold Berjangka, operating the SG Solid website and digital services (“SG Solid,” “we,” “us,” or “our”), collects, uses, processes, discloses, transfers, stores, and protects your Personal Data when you access or use:
the website available at dev.sg-berjangka.com;
our mobile applications; and
any other digital products, platforms, features, or services operated by us,
collectively referred to as the “Services.”
This Privacy Policy also explains your rights and choices regarding your Personal Data.
By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.
For the purposes of applicable personal data protection laws, PT Solid Gold Berjangka acts as the Personal Data Controller responsible for determining the purposes and methods of processing your Personal Data in connection with the Services.
The legal entity name, registered address, and official contact details must be stated accurately in the Contact Us section of this Privacy Policy.
We may collect, store, and process the following categories of information:
Information that you provide directly when creating an account, accessing the Services, communicating with us, or using certain features may include:
a. username;
b. email address;
c. telephone or mobile phone number; and
d. other information that you voluntarily provide through the Services.
Please ensure that the information you provide is accurate, complete, and up to date.
When you access or use the Services, we may automatically collect certain technical information, including:
a. Internet Protocol address;
b. device type;
c. device model;
d. operating system and operating system version;
e. browser type and version;
f. device identifier or device ID;
g. network and connection information;
h. system activity and security logs; and
i. location information, where enabled, permitted, or required for the relevant Service.
Location information may be based on your device settings, Internet Protocol address, network information, or other available technologies.
We may collect information concerning how you use and interact with the Services, including:
a. the pages, menus, or features you access;
b. the date, time, and duration of your activities;
c. your preferences and Service settings;
d. your interactions with features available through the Services;
e. error logs, performance data, and diagnostic information; and
f. other information regarding the operation and use of the Services..
We may collect Personal Data:
a. directly from you when you create an account, submit information, communicate with us, or use the Services;
b. automatically from your device when you access or interact with the Services;
c. through systems, applications, and technologies used to operate and secure the Services; and
d. from authorized service providers or other parties where permitted by applicable laws and regulations.
We may use and process the Personal Data we collect for the following purposes:
a. providing, operating, administering, and maintaining the Services;
b. creating, authenticating, and managing user accounts;
c. enabling you to access and use features available through the Services;
d. improving, developing, testing, and optimizing the Services;
e. personalizing the Services based on user needs, settings, preferences, and interactions;
f. communicating with you regarding the Services, including notices, confirmations, updates, administrative messages, and customer support;
g. responding to questions, requests, complaints, and technical issues;
h. monitoring system performance and resolving errors or operational disruptions;
i. maintaining the security, availability, stability, and integrity of the Services;
j. detecting, preventing, investigating, and responding to fraud, unauthorized access, system misuse, security incidents, or unlawful activities;
k. keeping administrative, operational, security, and transaction records where applicable;
l. protecting the rights, property, systems, and legitimate interests of SG Solid, our users, and other parties;
m. complying with contractual obligations;
n. complying with legal, regulatory, supervisory, audit, reporting, and law-enforcement requirements; and
o. carrying out other purposes that have been disclosed to you or for which you have provided valid consent.
We will process Personal Data only for purposes that are lawful, specific, transparent, and relevant to the operation of the Services.
Where required under applicable laws, we process Personal Data based on one or more of the following legal grounds:
a. your valid and explicit consent for one or more specified purposes;
b. the performance of a contract to which you are a party, or actions required at your request before entering into a contract;
c. compliance with our legal and regulatory obligations;
d. protection of your vital interests or those of another person;
e. performance of a task carried out in the public interest or under lawful authority, where applicable; or
f. our other legitimate interests, provided that such interests are appropriately balanced against your rights and interests.
Where processing is based on consent, you may withdraw your consent in accordance with applicable laws. Withdrawal of consent will not affect processing that was lawfully carried out before the withdrawal became effective.
Certain Services may no longer be available where the relevant Personal Data is necessary to provide those Services and you withdraw or refuse the required consent.
SG Solid does not sell or rent your Personal Data to third parties.
We may disclose Personal Data only where reasonably necessary and permitted by applicable laws, including to the following parties:
We may disclose Personal Data to third-party service providers that assist us in operating, supporting, securing, maintaining, and developing the Services.
These service providers may include providers of:
a. website and application hosting;
b. cloud infrastructure and data storage;
c. telecommunications and electronic communications;
d. information technology support;
e. cybersecurity and fraud prevention;
f. system maintenance and analytics; and
g. customer support services.
Service providers may process Personal Data only for authorized purposes and must protect it in accordance with their contractual obligations and applicable laws.
We may disclose Personal Data to courts, law-enforcement agencies, regulators, supervisory authorities, government institutions, exchanges, clearing institutions, or other authorized bodies where:
a. required by applicable laws or legal process;
b. required to comply with a lawful request, investigation, examination, or audit;
c. necessary to fulfill regulatory or reporting obligations;
d. necessary to protect the rights, safety, systems, property, or legitimate interests of SG Solid, our users, or other parties; or
e. necessary to prevent or respond to suspected fraud, security incidents, unlawful activity, or violations of our terms.
Personal Data may be processed using systems, infrastructure, or service providers located in Indonesia or in another jurisdiction.
Where Personal Data is transferred outside Indonesia, we will take reasonable and appropriate measures to ensure that the transfer is carried out in accordance with applicable laws and that the Personal Data receives an adequate level of protection.
Such measures may include contractual safeguards, security requirements, risk assessments, and other legally recognized transfer mechanisms.
We will retain Personal Data only for as long as reasonably necessary to:
a. fulfill the purposes for which it was collected;
b. provide and administer the Services;
c. maintain operational, security, and transaction records;
d. comply with legal, regulatory, accounting, audit, and reporting obligations;
e. resolve complaints, disputes, investigations, or legal proceedings; and
f. protect our rights and legitimate interests.
The applicable retention period may vary depending on the nature of the Personal Data, the purpose of processing, contractual requirements, and applicable laws.
When Personal Data is no longer required, we will delete, destroy, anonymize, or otherwise securely dispose of it in accordance with applicable procedures and laws, unless continued retention is required or permitted by law.
We are committed to protecting your Personal Data and implementing appropriate technical, organizational, and administrative measures designed to prevent:
a. unauthorized access;
b. unauthorized disclosure;
c. unlawful processing or misuse;
d. accidental loss;
e. alteration or destruction; and
f. other personal data security incidents.
Such measures may include access controls, authentication procedures, system monitoring, security testing, data backup, encryption where appropriate, incident-response procedures, and restrictions on employee and service-provider access.
However, no electronic system, internet transmission, or data storage method can be guaranteed to be completely secure. You are also responsible for protecting your account credentials, devices, and access to the Services.
You must immediately notify us if you suspect that your account, password, device, or Personal Data has been compromised.
Where required by applicable laws, we will notify affected users and the relevant authorities of a personal data protection failure or security incident.
Subject to applicable laws, verification requirements, and lawful exceptions, you may have the right to:
a. obtain information regarding the identity and accountability of the party processing your Personal Data;
b. request access to and obtain a copy of your Personal Data;
c. request the completion, correction, updating, or amendment of inaccurate or incomplete Personal Data;
d. request the suspension, restriction, or termination of certain processing activities;
e. request the deletion or destruction of your Personal Data;
f. withdraw consent that you have previously provided;
g. object to decisions based solely on automated processing, including profiling, where such decisions produce legal or similarly significant effects;
h. obtain or transfer your Personal Data in a commonly used and machine-readable format, where applicable;
i. submit a complaint or objection concerning our processing of your Personal Data; and
j. exercise other rights available under applicable laws and regulations.
Some requests may be limited or refused where:
a. continued processing or retention is required by law;
b. the Personal Data is required for the performance of a contract;
c. the request may affect the rights, privacy, or security of another person;
d. the Personal Data relates to an investigation, dispute, legal claim, or regulatory obligation;
e. the request cannot be verified; or
f. another lawful exception applies.
To exercise your rights, please submit a recorded request through the contact details stated in this Privacy Policy.
We may request reasonable information to verify your identity and prevent unauthorized access to Personal Data.
You are responsible for ensuring that the Personal Data you provide is accurate, complete, and current.
You may update certain information directly through your account, where the relevant feature is available. You may also contact us to request a correction or update.
We may take reasonable steps to verify the accuracy and validity of Personal Data where required for security, operational, contractual, or regulatory purposes.
The Services may contain links to websites, applications, platforms, or services operated by third parties.
We do not control and are not responsible for the privacy, security, content, or personal data practices of such third parties.
You should review the privacy policies and terms of any third-party service before providing Personal Data or using that service.
We may amend or update this Privacy Policy from time to time to reflect changes in:
a. our Services, systems, and business processes;
b. technology and security practices;
c. legal and regulatory requirements; or
d. user needs and operational circumstances.
The latest version of this Privacy Policy will be made available through the Services and will state the date on which it was last updated.
Where a change is material, we may notify you through email, an in-application notice, a website notice, or another appropriate communication channel.
Where applicable law requires renewed consent for a change in processing, we will request that consent separately.
We encourage you to review this Privacy Policy periodically.
If you have any questions, requests, comments, complaints, or concerns regarding this Privacy Policy or our Personal Data processing practices, please contact:
PT Solid Gold Berjangka
Email: berjangka@solidgold.co.id
Telephone: 021-29675088
Address: Equity Tower Lt.23, Sudirman Central Business District, Jl. Jend. Sudirman kav 52-53 No.Lot 9, RT.5/RW.3, Senayan, Kec. Kby. Baru, Kota Jakarta Selatan, Daerah Khusus Ibukota Jakarta 12190
Where applicable, you may also contact our appointed Personal Data Protection Officer or authorized privacy contact through:
Privacy Contact/DPO: [name or department]
Email: [privacy contact email]
By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.
Your continued use of the Services after an updated Privacy Policy becomes effective constitutes acknowledgment of the updated Privacy Policy, to the extent permitted by applicable law.
Where your consent is legally required for a particular processing activity or material change, acknowledgment or continued use of the Services will not replace the requirement for us to obtain valid consent.